Digital products

Digital products sold by Zicord, such as software, license keys, account credentials and downloadable files, are delivered instantly after payment is confirmed. Because a digital product cannot be returned once delivered, all sales of digital products are final except as described below or where required by law.

We will issue a refund or replacement for a digital product within [Refund window in days] days of purchase if:

• the license key, account or file does not work as described and we are unable to provide a working replacement within a reasonable time;
• you were charged more than once for the same product by mistake;
• the product was never delivered to you and we are unable to deliver it;
• the product is materially different from its description on the product page.

Refunds are not available where a product has been used, activated, redeemed or shared, where the issue is caused by your device, software or account being incompatible with requirements stated on the product page, or where you simply changed your mind after delivery.

Subscriptions

You can cancel a subscription at any time from your customer dashboard on our website or by contacting us at [Support email]. Cancellation stops future renewals; you keep access until the end of the current billing period. We do not provide prorated refunds for unused time in a billing period unless required by law. If you believe a renewal was charged in error, contact us within [Refund window in days] days of the charge.

Physical products

If you purchased a physical product from us, you may request a return within [X] days of receiving it. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with proof of purchase. Certain items, such as personalised goods, perishable goods and sealed items that have been opened, cannot be returned unless faulty.

Return shipping costs are paid by [the customer / us], except where the item is faulty or we sent the wrong item, in which case we cover return shipping. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within [X] business days.

EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For physical goods the period starts when you receive the goods. For digital content that is not delivered on a physical medium, you agree at checkout that delivery begins immediately after payment and acknowledge that you lose your right of withdrawal once delivery has started. Your other statutory rights, including rights regarding faulty or non-conforming products, are not affected by this policy.

Full details, including the model withdrawal form, are on our Right of Withdrawal page.

How to request a refund

To request a refund or replacement, contact us at [Support email] and include:

• the order number and the email address used at checkout;
• the product concerned and a description of the issue;
• screenshots or error messages where relevant, so we can investigate quickly.

We aim to respond within [X] business days. If a refund is approved, it will be issued to the original payment method. Card and wallet refunds usually appear within 5 to 10 business days depending on your bank. Cryptocurrency payments are refunded to a wallet address you provide, at the fiat value of the order at the time of purchase, less network fees where applicable.

Chargebacks

Please contact us before opening a chargeback or payment dispute with your bank or payment provider. Most issues can be resolved quickly and directly. Chargebacks filed for products that were delivered and not reported to us may be contested with evidence of delivery, and we may suspend the associated account and revoke any licenses or keys while the dispute is open.

Contact

Questions about this Refund Policy can be sent to:

[Company legal name]
[Street address]
[City, postal code, country]
Email: [Support email]

Last updated: October 8, 2026