Digital delivery

Digital products sold by Zicord, such as software, license keys, account credentials and downloadable files, are delivered electronically. No physical item is shipped for these products.

Delivery is automatic and normally takes place within minutes of your payment being confirmed. Your purchase is sent to the email address entered at checkout and is also available at any time in your customer dashboard at https://zicord.pro.

Delivery may take longer in the following cases:

• Cryptocurrency payments: delivery happens after the transaction has received the required number of network confirmations, which can take from a few minutes to over an hour depending on the network and fees paid.
• Manual review: some orders are held for fraud review or manual fulfilment. These are typically completed within [X] hours.
• Pre-orders or restocks: items marked as pre-order or awaiting stock are delivered as soon as they become available, by the date stated on the product page.

If you have not received your order within the expected time, check your spam folder and your customer dashboard, then contact us at [Support email] with your order number.

Physical goods

Processing time

Orders for physical products are processed within [X] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping regions, carriers and delivery times

We ship to [Regions served, e.g. United States, European Union, United Kingdom] using [Carrier]. Estimated delivery times after dispatch are:

Delivery times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs processing, weather or peak periods.

Shipping costs

Shipping costs are calculated at checkout based on the destination, weight and shipping method selected, and are shown before you complete your order. [Free shipping conditions, if any.]

Tracking

A tracking number is emailed to you when your order is dispatched. Tracking information may take up to 48 hours to update after dispatch.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total unless stated at checkout. We are not responsible for delays caused by customs.

Lost or damaged parcels

If your parcel arrives damaged, contact us within [X] days of delivery with photos of the packaging and the item so we can arrange a replacement or refund. If tracking shows no movement for [X] business days or the parcel is marked as delivered but has not arrived, contact us and we will open an investigation with the carrier. We will replace or refund orders confirmed lost in transit.

Please make sure your shipping address is correct when placing your order. We cannot be responsible for parcels sent to an incorrect address provided by the customer, and re-shipping costs may apply.

Contact

Questions about delivery can be sent to:

[Company legal name]
[Street address]
[City, postal code, country]
Email: [Support email]

Last updated: October 8, 2026